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Problems with installation!

Last post 11-28-2007 3:06 PM by C1_JohnF. 4 replies.
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  • 11-26-2007 10:37 AM

    Problems with installation!

    We installed your evaluation version of DemoWorks2007.

    Here my questions:

    1. Which version ist the latest version of DemoWorks2007? I downloaded to data files: DemoWorks2007_1.0.3 and DemoWorks2007_1.0.5?

    2. After installation (version 1.0.3 or 1.0.5) I've got this error message: "Can't get reference to XML parser, Ensure that msxml.dll is installed." I have checked it and the data file is installed. But I could open DemoWorks2007. But after closing and a attempt to open the program didn't start and I get the same error message on my screen.

    Thanks in advance!

    Annett from Germany

    (Excuse my englisch)

  • 11-26-2007 12:33 PM In reply to

    Re: Problems with installation!

     Hi,

     I don't have any solution, but I guess that it would be helpful if you could give details about your environment: operating system, Servics packs installed.

     

    Regards,

    Sabine Kamprowski
     

  • 11-28-2007 2:29 AM In reply to

    Re: Problems with installation!

    Hi Sabine,

    here my environment:

    Windows XP Service Pack 2  (Version 20040803.231317)

    MSXML 4.0 SP2 (KB927978, Version 4.20.9841.0)

    MSXML 6.0 Parser [deutsch (deutschland)] (Version 6.00.3883.15)

    I hope that gives you a lead for solution.

    Regards,

    Annett

  • 11-28-2007 8:20 AM In reply to

    • C1_JohnF
    • Top 25 Contributor
    • Joined on 08-02-2006
    • Pittsburgh, PA USA
    • Posts 141

    Re: Problems with installation!

    Hi Annett,

    This was an error we had previously seen with Windows 2000 and older versions of DemoWorks (by the way, 1.0.5 is the most recent version, to answer your earlier question) but I have not seen it with the current version. I will check with the developers and get back to you shortly.

    Thanks!

    John Franco

    John Franco
    johnf@componentone.com
    Customer Engagement Manager
    www.componentone.com
  • 11-28-2007 3:06 PM In reply to

    • C1_JohnF
    • Top 25 Contributor
    • Joined on 08-02-2006
    • Pittsburgh, PA USA
    • Posts 141

    Re: Problems with installation!

    Hi Annett,

     I have not been able to reproduce this error so far, and our developers haven't been able to recreate it either. They recommend reinstalling MSXML, or repairing it from the Add/Remove Programs section of your control panel.

    Please contact our support team (email support@componentone.com or submit an incident online at http://www.componentone.com/mysupport/) if you experience further problems.

    Thanks again,

    John Franco

    John Franco
    johnf@componentone.com
    Customer Engagement Manager
    www.componentone.com
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