Hello all,
Greg pointed out this thread to me and I wanted to apologize for the difficulties that you have faced in getting these issues resolved and the long delay in fixing this issue. I have already asked our development team for an ETA so that we can get this problem solved as quickly as possible, and I will post here as soon as more information is available.
If you have experienced other problems with our support team outside the forums, please let me know and I will address them personally. My contact information is in my signature below.
If you are experiencing problems that have not been reported to our support team, please be sure to do so ASAP using our web submission form (http://www.componentone.com/mysupport) or email address (support@componentone.com). Also, if you have purchased gold support, you can call our support team at (412) 681-4738.
If you have experienced other problems getting issues resolved through the forums, I would strongly recommend that you use one of the methods listed above. Our support forums are not an official support channel (you can read our Expectations of Service on the front page of the forums - http://helpcentral.componentone.com/Forums.aspx) and response time here may be less than ideal. We are working hard to increase our presence in the forums, since we realize that many customers prefer to get support this way, but for now the forums are only a peer-to-peer channel that we visit as often as possible.
Once again, I apologize for the difficulties you have faced, and I will post an update soon.
Thanks,
John Franco