C1 Community

Hi,

I think you are connecting to this site proxy. This site will not allow through proxy. You need an open internet so that you can update.

Hi,

Newer versions of c1live should use port 80 - I last tested with 2.2.20072.50945, and everything after that should be the same. If you have port forwarding turned on they might work.

To get more information to give to your IT folks, you can go to the command prompt (start, run, cmd) and type 'netstat -ab' and look for c1liveUI.exe or c1liveUI.2.exe. That will tell you what the local and foreign addresses are that C1Live is trying to use. 

Hi,

Port 80 sounds good, cause our IT-folks won't open any other Port. Now I'm searching for a version 2.2.20072.x or newer, but all I've found on the C1 website is Version 2.2.20062.x. Could anyone give me a hint, how to get the newest version?

TIA
Thomas

 Hi,

The attached should work - it is version 20073.50947. The install instructions are inside the ZIP folder (install.txt).

Hi guys,

 Thanks for yours information, however, i followed the instruction but still not working. can anyone give more help on this?

Thanks

Hi,

What issues are you still having? The steps to troubleshoot the issue are pretty complex and might need to be performed by your IT staff.

Go to the task manager, processes tab and locate the PID (Process Identifier) for C1LiveUE.2.EXE (By default in Vista or XP, you will have to go to View, Select Columns, and add PID as a column to be viewed)

Once you have the PID, go to the command prompt and run netstat -ao

Look for the entry in the list that matches that PID and find the foreign address that it is connecting to. It should say something like "Site1: http" or "10.0.1.220:80" meaning that it is using the HTTP routing or Port 80 on your machine.

I'm attaching a spreadsheet of an export that shows what it should look like.

Thanks for your assistant, however, i started C1Live updater, went to Windows Task Manager, went to Processes, selected view from the menu, then choose Select Columns...checked PID then OK. It shows the PID 2680 for my C1LiveUI.2.exe.

I took this 2680, and then went to command prompt, ran netstat -ao, it gaves the similar list as you attachment. but i can't find any 2680 from the list.

 Any idea?

I'm getting the same problem and symptoms.

 Same connection error message, found the PID from task manager, ran netstat -ao but could not find any reference to the PID.

However, I used a network monitor (X-NetStat Pro) and found the process (it disappears after a couple of minutes inactivity).
The following is the connection info for the  C1LiveUI.2.exe process:

Hostname: isa.canadean.canadean.com
IP: 192.168.3.19
Local port: 28088
Remote port: 8080
Protocol: TCP
Status: Established
Aware since: 12/06/2008 18:24:37
Age: 00:00:09
Recognized as: ???
Local Addr: XP002A.canadean.canadean.com
Process: C1LiveUI.2.exe

192.168.3.19 is the proxy server

 Update utility version is 2.2.20081.50948

 Running XP Pro SP2

Hi Alan,

Do you mean u fixed the problem with the above information?

No I still have the problem. I just found another way of checking what ports the application was using by using x-NetStat rather than the netstat command line tool.

 I'm pretty sure it's to do with the proxy server though. I'm going to test from another PC and if that does the same I'll then talk to the network guys and let them look at it.

 I'll post here if I find a solution.

OK well that was embrassingly easy to fix!

 I simply switched off the proxy in Internet Explorer and it worked fine. It would appear that I'm configured so that I can go thru the proxy optionally.

 ANyway it works fine now.

 Thanks for the update Alan! I am glad to hear that things are working.